Frequently Asked Questions


Do I need a referral to see a physiotherapist?

You do not need a referral to see a physiotherapist as a private patient. You can simply call to make an appointment.

Some consultations do require a referral from your doctor. These include:

  • Medicare funded consultations (EPC plans)
  • Veterans Affairs funded consultations
  • WorkSafe claims
  • TAC claims

Am I covered by health insurance?

Physiotherapy consultations are rebatable under most private health insurance policies that include extras. Many policies also cover Clinical Pilates classes. Some policies also cover myotherapy and remedial massage.

Coverage varies across insurance providers and policies, so check with your insurance provider to find out if you are covered for treatments.

Claim on the spot. You can claim your benefits on the spot using the HiCAPS system. You will need to bring your health insurance membership card with you do to so.

Depending on your policy coverage you may also pay a small gap fee.

Do you provide services for TAC, WorkCover and Medicare patients?

Yes, we provide physiotherapy services for TAC, WorkCover and Medicare (EPC) patients. You will need to bring in a referral from your doctor, as well as supporting paperwork including claim numbers and cover letters.

Note – we charge small gap fees for all TAC, WorkCover and Medicare services which you pay on the day of your appointment.

Services provided under a Medicare referral must be paid in full on the day of your appointment. You can then claim back the portion covered by Medicare following the usual processes online or at a Medicare branch.

What payment options are there?

We have EFTPOS facilities, and accept all major credit cards and debit cards. We also accept cash payments.

We have a HiCAPS terminal, so you can claim health insurance extras on physiotherapy on the day of treatment with your health insurance membership card.

What should I bring to a physiotherapy appointment?

You should bring all relevant medical information such as referral letters, imaging and x-rays, and devices you use such as braces, splints or walking frames.

This will help our physiotherapists properly assess you and provide appropriate treatment. If you are unsure, please call our friendly reception staff to ask more.

What should I wear to a physiotherapy appointment?

You should wear comfortable clothing that allows you to move freely so that our physiotherapists can assess your movement, and provide treatment as required.

At times it may be necessary for you to partly disrobe for assessment and treatment, so we suggest that you wear undergarments that provide modest coverage. Our physiotherapists are respectful of your modesty needs and provide towel draping and shorts to wear as you require. They will also step out from the room to allow you to change garments as you require.

We have both male and female therapists, so please specify if you have preferences when you make a booking.

What should I wear and bring to pilates classes?

We recommend wearing active wear such as T-shirts and shorts / leggings that allow you to exercise comfortably.

Shoes are not worn in the gym, but socks are required for hygiene reasons. We recommend you wear a pair of non-slip pilates socks which you can purchase from reception.

In line with gym hygiene standards, please bring a small sweat towel to use on shared surfaces such as pillows. We provide tea tree spray and wipes for cleaning equipment between clients.

What should I wear and bring to a yoga class?

In yoga you need to be able to move freely, so wear activewear or loose comfortable clothing that will allow you to bend and move without restriction, such as leggings/shorts and top. In cooler months you might wish to bring a long sleeve top and socks for when you are lying still for meditation (savasana).

No special footwear is required as yoga is practiced in bare feet.

Bring your own yoga mat, and water + sweat towel as required.

Cancellation Policy

As a courtesy to our staff and clients, 24 hours notice is required should you need to cancel or reschedule an appointment or a pilates class.

Less than 24 hours notice will result in a cancellation fee of $30 being charged.  We appreciate your understanding with this matter.

How long are appointments / classes?

Standard physiotherapy appointments are 30 minutes long. Extended appointments of 45-60 minutes are available upon request and subject to availability.

Myotherapy and massage appointments of 30, 45 and 60 minutes duration are available.

Please ensure you request the length of treatment you require when making a booking.

Pilates exercise classes are 45 minutes in duration.

Contact us with your queries


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